Question 1

Who Are French Twinks Shop?

Accepted Answer

The FrenchTwinks shop is the official store for the international Brand FrenchTwinks. Known all over the world for producing Quality and Uniqueness. Though this store we offer merchandise and other goodies to our ever growing fanbase and offer you to enjoy and join with us in our crazy little universe. All products are of the highest quality you would expect and with the exclusivity of our brand.

Question 2

What sizes do you offer on Clothing?

Accepted Answer

All clothing item have options and are offered in multiple sizes, and often a range of colours. You can see our clothing charts on the item pages and use this to help you select the best sizes for you. In the event you have any further questions please reach out to our tea via our contact us page.

Question 3

How Do I Track the Status of an order?

Accepted Answer

You can login to your account at anytime and see the progress of your order in the "My Account" section.

Question 4

How do you Calculate Shipping?

Accepted Answer

Shipping will be displayed on the checkout page of our site, shipping is calculated depending on your location and and size / weight of the item ordered.

We will occasionally run offers for free shipping with orders over a certain order value and these offers will be clearly displayed when available. Although these offers will usually be time limited.

Question 5

What if there is a problem with my order?

Accepted Answer

In the extremely unlikely event that there is a problem with ordering an item or the item itself when it arrives to you please get in contact with our helpful team at any time and they will strive to assist you in any way they can.

Question 6

Are my payments secure?

Accepted Answer

We use some of the most renowned and safest payment solutions available, offering both PayPal and Stripe to accept payments.  Both these companies have long standing reputations for data and financial security as well as millions of clients and customers worldwide. We also take your security extremely seriously and it is why we have chosen these specific partners to enable us to keep our customers safe.

FAQ

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